Legal
Privacy Policy
This policy explains what personal data Provenly collects, how it is used, and what rights you have over that information. Last updated: May 2025.
Our commitment to your privacy
Provenly takes the privacy of its users seriously. We collect only the information necessary to provide our services and improve your experience. We do not sell personal data to third parties, and we handle all information with care and discretion.
This policy applies to all visitors and users of the Provenly website. By using this site, you agree to the practices described here.
1. Data we collect
Information you provide directly
- Name and email address submitted through contact forms
- Message content and any details shared in enquiries
- Subject line and other optional form fields
Information collected automatically
- Browser type, operating system, and device information
- Pages visited, time spent, and navigation paths (with analytics consent)
- IP address and approximate geographic location
- Referring URLs and search terms used to find the site
Legal basis for processing
We process personal data on the basis of legitimate interests (operating and improving the website), consent (for optional cookies and marketing), and contract performance (responding to service enquiries).
2. How we use your data
Responding to enquiries
When you submit a contact form, we use your name and email to reply to your message. This data is retained only as long as necessary to handle your request.
Website analytics
With your consent, we use analytics data to understand how visitors navigate the site and identify areas for improvement. This data is processed in aggregate and does not identify individuals.
Advertising and remarketing
Where you have consented to advertising cookies, we may use data to display relevant content on third-party platforms. You can withdraw this consent at any time via the cookie settings page.
Third-party data sharing
We do not sell your personal data. We may share anonymised usage data with analytics providers (such as Google Analytics) strictly for site performance purposes. All third-party processors are contractually bound to handle data appropriately.
Data retention
Contact enquiry data is held for up to 12 months after resolution, unless a longer retention period is required for legal compliance. Analytics data is retained per the provider's standard policy.
3. How we protect your data
Encryption and secure transmission
All data transmitted between your browser and this website is encrypted using HTTPS/TLS protocols.
Access controls
Access to personal data is restricted to those who require it to perform their role, and is subject to confidentiality obligations.
Data breach notification
In the unlikely event of a data breach affecting your rights and freedoms, we will notify relevant parties within the timeframe required by applicable law.
Minimal data collection
We collect only what is genuinely necessary for the stated purposes and avoid retaining data beyond its useful life.
4. Your rights
Right of access
You may request a copy of any personal data we hold about you.
Right to rectification
If any data we hold about you is inaccurate or incomplete, you can request that it be corrected.
Right to erasure
You can request deletion of personal data we hold, subject to any legal obligations to retain it.
Right to data portability
Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.
Right to object
You may object to certain types of processing, including direct marketing and processing based on legitimate interests.
To exercise any of these rights, please get in touch via the contact page. We aim to respond within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: Avoid filling out contact forms, account registrations, or any data-submitting features. Disable cookies through your browser settings (see our Cookie Policy for more details). Contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.